Developed from more than 8 years of global client engagements, f.a.c.t. provides a systems approach to enabling behaviour change to take place. Providing front line managers with the right tool to have persistent, real and meaningful coaching conversations while capturing empirical data on execution proficiency, our clients can track and measure the leading indicators that determine tomorrows results.
Our consulting practice helps clients get very, very clear on what good looks like as measured by customer behaviour. Bringing together our experience, insight and approach to discovering customer behaviour, we help our clients uncover differentiated execution behaviours that produce better customer outcomes.
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