Our consulting services find fresh insights into customer behaviour and uncover key execution behaviours that create differentiation. These insights help organisations to get very clear on the critical few priorities that ensure quarterly & annual business targets are achieved as well as longer term strategic goals & Balance Sheet objectives.
assessment & coaching
Twisted Thinking’s field assessment & coaching tool is a fully customisable cloud platform that integrates both assessment & coaching. Unlike other tools, f.a.c.t. assesses & coaches execution behaviours using evidence based outcomes to determine proficiency. f.a.c.t. identifies the specific gaps for each individual and provides front line managers with what they need to have real, meaningful conversations that drive measurable performance improvement.
workshops & facilitation
Our training workshops & facilitation services include
twisted thinking – real, meaningful & measurable outcomes.
Unlike other consulting firms, twisted thinking starts with your customers and how they buy. This outside-in view forms the foundation of everything we do. Capturing your customer’s behaviours (and evidence) insures our solutions aren’t simply a cut-and-paste of what we have done for other clients, but rather properly aligned to create differentiated go-to-market strategy & execution capability. From defining roles & competencies, determining performance standards & measuring performance, aligning management systems & processes, creating marketing collateral or identifying & delivering development programs, twisted thinking’s solutions use customer driven evidence of behaviour & outcomes to define “what does good look like”.
“By shifting our development focus from competency to behaviours, we really understood what was really needed rather than our initial thinking of what might our sales reps need”
“Twisted Thinking uncovered insights to our customers that debunked traditional thinking. These insights have lead to much stronger differentiated client conversations that are having a measurable improvement in client outcomes.”
“We were well aware that our market has changed as have our customers buying behaviours. We knew we needed a fresh approach to defining role competency. Twisted Thinking delivered very clear role competency & differentiated behavioural requirements that has lead to improved training alignment & performance measurement.”